Shipping and returns
Returns
As stipulated in Article 107.1 of RDL 1/2007, Monica de la Rosa is obliged to reimburse any payment received from the consumer and user, including, where applicable, delivery costs, without undue delay and in any event within 14 calendar days from the date on which it was informed of the consumer and user’s decision to withdraw from the contract in accordance with Article 106. The reimbursement referred to in the first subparagraph shall be made by the trader using the same method of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the reimbursement. To do so, you will only have to request such refund in the my account section of our website and you will receive the amount as soon as the administrator of the shop accepts it.
What is the cost of return shipping?
The courier collection service has a cost of:
Iberian Peninsula and Balearic Islands (9,00€) Delivery time 24 hrs.
Canary Islands, Ceuta and Melilla (28,00€) Delivery time between 24-48 hrs.
Rest of the EU: Germany, Austria, Bulgaria, Belgium, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Georgia, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Czech Republic, Romania, Serbia, Sweden, Tunisia (30,00€) Delivery time 24-48 hrs.
Non-EU countries: Australia, Bahrain, Brazil, Canada, China, Colombia, Cyprus, Colombia, Gibraltar, Iceland, India, Japan, Kuwait, Mexico, Monaco, Norway, Peru, Qatar, Saudi Arabia, Singapore, Switzerland, South Korea, United Kingdom, United Arab Emirates, United States (70,00€) Delivery time 48-72 hrs.
The customer will be responsible for the amount of customs duties and the delivery time may be longer due to customs holds. DHL will contact the customer.
What should I do if I receive a defective item?
delarosaspain.com only sells items in perfect condition, but if exceptionally you receive a garment with a defect please contact our customer service department within a maximum period of 24 hours from receipt of the order at the following email address atelier@delarosaspain.com
Shippings
The courier collection service has a cost of:
Iberian Peninsula and Balearic Islands (Free) Delivery time 24 hrs.
Canary Islands, Ceuta and Melilla (30,00€) Delivery time between 24-48 hrs.
Rest of the EU: Germany, Austria, Bulgaria, Belgium, Croatia, Cyprus, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Georgia, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Czech Republic, Romania, Serbia, Sweden, Tunisia (38,00€) Delivery time 24-48 hrs.
Non-EU countries: Australia, Bahrain, Brazil, Canada, China, Colombia, Cyprus, Colombia, Gibraltar, Iceland, India, Japan, Kuwait, Mexico, Monaco, Norway, Peru, Qatar, Saudi Arabia, Singapore, Switzerland, South Korea, United Kingdom, United Arab Emirates, United States (74,00€) Delivery time 48-72 hrs.
The customer will be responsible for the amount of customs duties and the delivery time may be longer due to customs holds. DHL will contact the customer.
What can I do if my order is delayed?
If your order has not arrived and the indicated time limit has passed, please send us an email to atencioncliente@delarosaspain.com.
All shipping conditions are counted from the day of purchase as long as it is before 14:00h.